Absolutely disgusted!! Sent a really expensive package to my Father, in plenty of time to be there way before Christmas. They broke my parcel. I saw this in tracking and they just sent it directly back to the post office I used.. not advising me on this either, just sent it back and I took the initiative to check and see. The website is appauling. They lady on the phone advised she was unable to help me and to do it online, despite me telling her I am having trouble doing it online. I constantly have to chase my claim for my money back and it has been way over a month. I still have not received any compensation. Not only did they not deliver their service, as my item never even reached their destination, they broke my package. The state I received my package in, is absolutely outrageous!! They have lost paper work I have sent in and claiming I never sent it. My items were worth well over £100 and they can only offer me £50, this does not even cover the cost for the items, which they broke, let alone the sending fees. My Father ended up with nothing for Christmas from myself and is a poorly man. There were also documents inside which have been completely destroyed. Any compensation for that? Nothing. The customer service is appauling and I am so disgusted with the service, if you can call it that, that I have received!!! I still have no resolution from this company, when I do, the emails are illiterate with incorrect spelling. Lazy writing with no willing to listen. Do not use this service!!!! Use DPD instead.