It's hard to imagine the accident that must have happened to cause such catastrophic damage to my parcel. Both guitar and hard case, tough enough to withstand my weight, arrived late at their destination, completely destroyed! Parcelforce do not provide cover for musical instruments over the value of £100 but were happy to sell me the additional cover when I booked online despite the fact that I had stated what was in the package in the appropriate field. So much for the service, how about customer care? When you book online you can't make your complaint over the telephone but instead have to tap out your frustrations on your keyboard to Live Chat. It was after a couple of attempts at this that I had the strong suspicion that I was being assessed by a chatbot before being connected to someone in the Claims department. Having uploaded all the requested files proving value, showing the packaging used and the damage, I still had to argue and argue hard, to convince Claims that I was at least entitled to the minimum £100 for the destruction of my guitar. I would advise, avoid at all costs!