Parcel force are absolutely dreadful there are no other words to describe their service. If you are a company and want to provide your customers with a good service DO NOT USE PARCELFORCE! I have a parcel sitting with them for delivery, the customs fees have been paid, they provided me with an email receipt confirming they received payment and provided me with a delivery date. They missed the delivery date and I called them, they told me they haven't received my payment despite it showing on the tracking that they have, they provided a receipt to show that they have and the money is taken out of my bank. They told me they need a receipt from their payment gateway worldpay, this means nothing to me they had already acknowledge receipt of the payment and scheduled delivery! Now they tell me that they don't know when my parcel with be delivered even though it's sitting in my local delivery depot! I really hate the company and have had the same issue on the past with them missing delivery dates and they provide no update at all. I seldom write reviews but I really want to make everyone aware that this company provides the worst service putting even the worst of companies to shame. Very very poor, they should not be doing business.