Pathetic service. Assume you work hours that enable you to go to some random Post Office that they choose,to collect the parcel, not taking into consideration that you might not drive,or even know the area you have to get to. Hoping though that you will pay the redelivery charge instead, so they make more money out of you, even though a delivery charge has already originally been paid whilst placing your order. Plus the delivery person failed to put a ‘Sorry we missed you card’through the door. Expecting you to track everything via your phone. Some people in certain work areas are not allowed their phone in the workplace to track a parcel delivery whilst it’s in progress. If Parcel Force can’t deliver a parcel try these things first; 1. Leave a card through the door 2. Ask a neighbour first, not assume the customer has the time ,energy & transport to get to a Post Office of your choice. 3. Stop trying to make more money from a person to pay extra for a re-delivery charge,which didn’t need to happen in the first place. 4. Stop making assumptions about what the person you’re delivering to can & can’t do to get their parcel back