My experience with Parcelforce has been so bad I would never use them again. I booked a home collection as the parcel was heavy and large. This is the email I sent to them "Unfortunately the parcel was not collected. I had to take it to a Post Office and it was quite big and bulky which is why I paid for a collection. I waited in all day Monday, so on Tuesday morning I needed to go out. I rang Parcelforce Depot in Milton Keynes to see if it was actually going to be picked up. They could not reassure me that anyone was coming so advised me to take it to a Post Office! This is the second time I have used Parcelforce to collect a parcel from my home, and they did not turn up last time either! I didn't think I could be that unlucky again, so I gave Parcelforce the benefit of the doubt and booked on Friday for collection on Monday. The window is 9am to 5pm so very restricting. How can they let you book a collection when they have no intention of collecting! I don't think the Milton Keynes Depot drivers like coming to Dunstable, however what about all the other Parcelforce vans that collect from Post Offices? Surely one of those could have popped into my road and picked it up. Safe to say I dare not ever book a collection with Parcelforce again. I know it's not your fault. Rant over and I needed to get this off my chest and I think your managers should see what is going on, so please could you pass this message to those in charge." I had a reply to say I would be getting a response from the depot. This never came. I have previously had a bad experience with Parcelforce when they delivered a Parcel that was absolutely destroyed and after filling out umpteen forms and sending photos I was never refunded or compensated! Stay clear!