This seems to be the laziest courier company. I order online very often, and only for Parcelforce very often i need to go collect the parcel from a PO. It beats the purpose of home delivery. Just today, the delivery guys came dropped in a note without even ringing the bell - I was at home. When I called Customer Service and told them my mother was by the window and she saw someone approach the house but with no parcel and hence did not go to the door (thinking it was someone passing) the guy did not ring the bell, just dropped in the note quietly. I got an sms 10 mins later and rushed to the door. The CS lady refused to believe me, implying I am lying. She refused re-delivery, and when i got upset she cut the phone on me. I then complained to Wholefoods who were great, they found out about why he did not deliver the parcel and have made sure they redeliver. They did not deliver as he came when the food waste truck was in our lane, so could not bring the van in. The pkg is not very big or heavy and my lane is small, yet the guy walked to my house without the parcel to drop the note and thus did not even ring the bell. I wish wholefoods stops using them. Previous time despite instructions to leave with a neighbor I got a note to collect it, and they left it at the further PO. And at that time also refused re-delivery. Terrible service and even worse customer service.