Parcelforce? More like Parcelfarce! Received text message about a delivery, informing me when it would be delivered. I made sure I was at home but nothing arrived. I tracked the parcel to be informed it had been delivered and signed for by someone I have no knowledge of. I immediately contacted customer services at the Liverpool depot to be told the driver would be interviewed and I would receive a call back the same evening. This never happened. Over the next few days I sent various emails to customer services, made phone calls (all of which kept being answered by the national centre rather than the local depot - did they know it was me calling?!), and requested contact from management. To date I’ve received no communication from this incompetent company. I also reported the matter to the police but they too aren’t interested even though there’s a ‘suspect’. I would never choose to use this company and advise others that they may wish to choose more reliable delivery services because they’re clearly above the law and couldn’t care less about their customers! No wonder there are so many negative reviews too. One star is one too many. It’s about time there was an option for no stars!