i use/used Parcelforce every day for our manufacturing business, over a month ago now they lost a parcel that the goods took us two weeks to make and cost us the wages of the staff member for two weeks and they say it is at there depot somewhere lost. we have it insured for £100 not enough to cover the parcel but we did not expect it to get lost so this seemed good enough at the time NOT THAT IT WOULD HAVE MATTERED ANYWAY! so to cut this long story short its now 7 weeks later and we have used Resolver to help because they just ignore you on their website claims, they only reply you have to send them proof of the value a screen shot from Ebay or a receipt? this is after we have said at least 3 times we made the PARTS! and then we are told ok well how much profit did we make on the job!?? WHY? we insured it for a lot less than it cost us and you have admitted losing it but you say we are not entitled to the £100 because you take any profit we made out of this claim! so i have been told by the managing director this. Parcelforce will instead consider a compensation payment of the sales price less 20% so yes basically it don't matter what you insure the goods for because if like they have lost it and you cannot prove the value they don't accept a copy of the invoice to your customer, this is not acceptable evidence for them, so don't waste time they fob you off for as long as possible go straight to Resolver and you will feel less stressed and actually start getting somewhere. even if you have now had to pay that staff member for another 2 weeks to remake the parts and the cost of material you have had to replace and then that's ignoring the fact your customer is really cheesed of that his parts are late. but yes please take off any profit i may have MADE!