I paid for next day delivery for a package from B&Q in London. I waited all morning for my package and at 1pm. I got a text message saying that they attempted to delivery my package. This is false because I didn't move from my apartment, not even for 5 seconds and my intercom is working perfectly fine. I contacted customer service immediately. They said they would call me back. They never called back. I called again. they said they would tell the driver to come again. I waited and waited. The driver never arrived. I called again... and they told me that the driver went to the address 3 times. I am afraid that the driver is simply incompetent and couldn't find the right address. This company made me wait an entire day waiting for a package that never arrived. Customer service on the phone was not helpful.