Paid for Express 24 AM on 20/6/19 on a 6kg parcel to arrive by 12 noon 21/6/19. Cost of postage £21+. I dropped the parcel at 0945 into the local Nottingham depot at 10:51 on 20/6 and noted that it then travelled to a Coventry depot (North West Processing Centre) arriving 00:21 on 21/6. The next scan was at the Newcastle depot at 09:45 21/6. It has sat there all day until now at 1400hrs when the promise was to deliver by 12 noon today. That is what I paid for. Customer services tell me that there was a delay between Coventry and Newcastle which meant that deliveries had all been dispatched by 0945 today and no further drivers would be available. I have received a call from the Newcastle depot who say that a lorry broke down etc etc. So what do we have here ? A company that makes a promise, breaks a promise, and thinks that an apology for the inconvenience will suffice. The item in question was to arrive in Hexham by 12pm to catch a ride to Oban in Scotland as an urgent part for a boat that is taking on water. No amount of apologies will satisfy the emergency at the destination. I am told the parcel will be delivered tomorrow, a day late, and perhaps too late in the big picture. Should I believe that second promise ? Should I avoid using Parcelforce in future ? Rhetorical questions perhaps. I should mention that the quality of communication and professionalism of 'Paula' at the Newcastle depot(and her two colleagues in earlier conversations) who calling me twice to explain the situation and to apologise, was first class...unlike the dependability of the carrier service itself.