Absolute joke. Downloaded the App giving clear instructions if no-one at home. Fall back is always that they will drop at a Post Office in the area. Waiting for three parcels from three different companies - wasn't aware all 3 were using PF. Not in on 2 occasions, parcels needed signature so safe place not an option, fair enough, but didn't bother with neighbours!! As three parcels wouldn't leave with local PO as too big (shoe box size!)….. now held at a depot 16 miles the other side of London and asking me to pay £12 for Saturday delivery. Joke of an operation - absolutely fuming - steer well clear!!! DPD are far more efficient and orderly.