Use any other delivery company but this one. I ordered an item from Novatech and was disappointed to see they are using parcelforce once I got my delivery details.. Seeing all the bad review I tried to act preemptively and call them prior to delivery to let them know I'll be home and how to ring the buzzer as to not receive the dreaded " we missed you " text. Well as I suspected from reading all the reviews this did indeed happen. On the day of delivery (which is today) I firstly received a text at 7am to let me know my delivery will take place between 14-15, then at 9:40 i received a text to let me know they've missed me and couldn't make the delivery! I work from home so I haven't left my place, there was no knock, no ring, no anything and no note left to let me know what to do next. Driver just couldn't be bothered to leave his when he's seen it's an apartment building! Furthermore when I called, they kept saying I'm not speaking with the right depot (even when I follow the exact instructions when told how to) and saying they don't have any information... The call was useless in getting me any information and now I'm waiting for a call back which I'm sure won't happen to arrange a new delivery. TLDR: 1) Didn't follow instructions 2) Didn't deliver when they said they will 3) Lied attempting to deliver 4) Useless customer service that couldn't do anything 5) Avoid like the plague