An absolute nightmare of a company! An expensive item was posted to me on 23/07 with ParcelForce 24 service. ParcelForce claims they have attempted to deliver it to home address 3 times (leaving no card or info whatsoever). On Monday 29/07 I’ve scheduled redelivery for next day so 30/07. They didn’t deliver it as rescheduled, claiming there was a problem with delivery address (????). I spoke to several consultants, including a Manchester Depot one and he reassured me the problem with address is now resolved and they will deliver next day, so 31/07. I haven’t received the parcel on 31st neither. I called them again complaining on the service and the fact I have stayed 2 days at home waiting for the parcel, which they didn’t even attempt to deliver at all. We scheduled new redelivery date for 1/08 and changed the delivery address to the nearest post office so I could go to work normally and not wait for the parcel whole day. On 1/08 in the morning I called them to make sure they will deliver as promised, but the consultant told me that the system shows that there is no redelivery scheduled (?!!!) and he scheduled it only as we spoke promising again I will get the parcel on that day. Obviously, I didn’t receive my parcel as promised so I phoned them again and they told me that due to some kind of delay it will be for sure delivered on 2/08. I haven’t received the item on 2/08 neither so I phoned them again asking why, and they told me it will be delivered on MONDAY 5/08 without giving any explanation why it hasn’t been delivered yet. To sum up, I kept ringing them every single day since 30/07, speaking to different consultants from my depot but also national-wide, and they were lying that they will for sure deliver next day, but the parcel never arrived!!!! On 2/08 I’ve decided to collect my parcel myself from the Manchester depot because otherwise I’m more than sure I would not receive it at all with such poor service like this. As the depot is in an industrial park more that 8 miles away from where I live, I took an Uber and paid £40 in total for the trip, which is additional cost at my expense. Dreadful service, unhelpful staff and a bunch of liars! I made a claim, so hopefully I will be compensated for this exceptionally bad service and additional amount I had to pay in order to get my parcel “delivered”.