I can't believe the incompetence of this organisation. I was due to receive a delivery on Monday of this week (which had taken 7 days rather than the 2-3 advised). I got a message on the tracking system that the driver 'could not find our address' (!) - despite the fact that Royal Mail delivered various letters and packages to our address that day. I therefore called the helpline to request delivery to the local post office offered on the automated system. The system advised me that it would take a further 2 days and that I would have to pay a £1 surcharge for the privilege. I checked the tracking system the following day to check that the delivery had gone out to the nominated post office and was dumbfounded to see a message that the parcel could not be delivered because the post office that the system had nominated no longer existed (!!!). Completely frustrated I rang the Newcastle depot and was told that they didn't know why their system had identified a non-existent post office but that the parcel would definitely be delivered to another local post office (the one we would have chosen had the system given us a choice) the following day. Given the level of incompetence shown so far, we perhaps should not have been surprised when the Parcelforce driver arrived at the post office without the parcel and just said that we should call the depot - it wasn't his problem. The only solution at this stage is to ask the despatching company to re-send another product via UPS or DPD who will have no problem finding our address and delivering probably the following day. I don't understand why anyone would use such a useless organisation. They deserve to go out of business.