I am the MD of a small company. Our company had a parcel delivery from RS components from parcel force. I operated the door entry as others were busy, the driver handed me the parcel and assertively asked me for my surname I gave him that, he then demanded my first name, As we are completely plagued by marketing people phoning up and asking to speak to me personally using my first name as if they know me personally, I gave him my initial. When he 'demanded' my first name I said my surname and initial is fine and at that he said as I had the parcel in my hand that's theft if you don't give me your first name. As we have a policy of zero tolerance for belligerence, abuse, bad attitude or unethical conduct I simply handed the item back and removed him from our company premises. I reported the matter to RS Components who were not in the slightest bit interested. It comes to something when a delivery driver feels empowered enough to act like that in the delivery of a service and then accuse a MD a clients customer of theft. There is no need for me to add my views on this only to say if any of our employees spoke like that to a client they would be dismissed for misconduct. We wont want parcel force to deliver to us again and since RS Components use them as a courier we will never deal with RS Components again either.