Absolutely appalling service. They left a card in our enclosed porch on 19th August. Saying sorry we missed you. signature required so parcel returned to local post office for collection.. Strange, as we were in. Just a lazy driver I expect, couldn't really be bothered to ring the bell. So, I immediately phoned the number on the card and was told that the parcel would automatically be delivered the next day. That didn't happen either, so I phoned again and was told curtly that it would not be delivered now until 27th August. Once again, no parcel. So I phoned yet again, this time I was assured that it would be delivered that evening and that I would get a follow up phone call to make sure that it had arrived. You guessed it. No Parcel, no phone call either. So today 28th August I had to get a lift to the post office to find out what was happening. Low and behold it was there and had never left. I told the lady behind the desk what had happened and got no sympathy or apology at all. To sum this up, Parcel-force has completely lost the plot and rank among the very worst delivery companies. They should take a leaf out of the fantastic UPS delivery service.