I sent an item by this company. The first time I had used them. I wrapped a breakable item in about 10 feet of thick bubble wrap and put it in a large sealed plastic bag. Then I wrapped it in about 10 feet of blister wrap. I put the item in a very large box. Packed the item all round with egg boxes and under the item. More blister wrap on top and more egg boxes. Sealed the box which had a huge printed "Fragile" sign. Put on more fragile signs. Guess what? The item arrived broken. To break this item there must have been a concerted effort or recklessness as to whether the item was damaged. I am now £29 out of pocket. Tried to make a damage claim, about 45 minutes later I was still going round the labyrinthine website trying to enter my details which it wouldn't accept. On the order page it said there was no trace of an order. This firm seems to be a complete shambles. Heaven knows what sort of people they employ. Avoid Parcel Force at any cost.