I wouldn't even give them one star. So I don't know what exactly happened. Here's the story: Delivery supposed to be made between 10am-11am today. Someone signed for it using my initials and it wasn't me. Contacted customer service and they said it's been signed for and that it had been delivered when it WASN'T. Left a note to my neighbours, no one fessed up. Luckily, managed to approach a parcel force driver and he gave me a number I could call. The operator was really helpful and managed to get the delivery driver to give it to me. I mentioned it to the delivery driver and he simply said he must have left my parcel at the back of the van. I didn't bother arguing about it and I'm just glad I have it. But what a load of bull! I can't say what happened and can't point fingers because I will never know what happened. But the fact remains someone forged my signature and if it wasn't the fact I approached a driver in town as I was walking passed and he was kind enough to help me out, I would have never recieved my parcel and I would have been blamed for it. I am appalled by this. No one knocked on my door, so I know what ever happened, it wasn't good. Next time, they should take a photo and prove that they delivered it to the CORRECT person or even ask for ID. Because people could easily pretend to be you and steal it. And you can't do anything about it. I'm also really frustrated the fact I get made out that they gave it to me. The fact the driver happened to appear and give it to me after all that drama proves someone either stole it or they mucked up big time. Still disgusted that someone forged my signature.