I have autistic children who get very upset by someone knocking on the door . So I leave parcels for collection inside a safe porch . Parcels are clearly labelled and a note is left on the door to tell the driver. I have done this for years . I had a very rude unhelpful driver collect from my porch . He told me he would not collect from the porch in future. I complained to the Oxford depot. Absolutely useless. No help at all . Was told the driver felt uncomfortable. Other couriers happy to collect from a safe place. Why not parcel force . Why turn away business. Very upset by this . Parcel force don't care about customers at all . What if I was disabled or elderly and couldn't get to the door .