I shipped a parcel from Cambridge to Italy on Monday. I chose the 3-4 day service so it should have definitely arrived by today (Friday). But their tracking site first said that it was in transit to Italy and then changed and said it was still in Cambridge! I phoned their international enquiry line who told me that it must be scanning error. BUT they were unable to tell me where my parcel is at the moment. SO I have a customer in Italy going nuts because I cannot tell him where his delivery is, and Parcelforce's inadequate tracking system cannot tell me either. I contacted Parcel2Go who handled the booking for me and they were equally unhelpful and thought it might be delivered in a week's time! So why would I book a priority service if it was going to take 2 weeks to arrive. Utterly useless. So I have to sit here unable to obtain any information and having to deal with an increasingly angry customer. The lesson here: Don't bother using Parcelforce if you need anything more than a basic slow postal service.