Hopeless company. They had a responsibility to write to us notifying of duty to be paid on a parcel. We had sent it to ourselves via UPS and it arrived in Parcelforce hub on 22 Aug and then at Gatwick Hub on 23 Aug. We only found out the parcel was in the country when we managed to get in to the tracking system. Luckily my husband was able to get to the depot and retrieve the parcel before it was returned to the US. Operative at depot could not have cared less. Stated it was 'not their job' to write to us about duty payable. To add insult to injury, the next day a letter arrived from Parcelforce stating it was a final reminder for the duty payable and that the item will be returned 21 days after it arrived in the depot. This 'final reminder' was sent two days before that deadline and didn't arrive until four days after. We've had no other correspondence at all. We could have lost two art prints that we paid over $350 for. Parcelforce wouldn't have cared. No idea why UPS, who provided a fantastic service at the USA end, has teamed up with this bunch of cowboys. Beware!!!