send a Parcel to Germany to my dad, as it was his Birthday. I paid 30 Pounds for it. The parcel didnt arrive, so I looked it up with my receipt. I didnt send it tracked but there was a number on there, i inputted that in the site and could see that a Delivery was attempted. I called my dad and said there must be a Card to say on where the parcel is. My dad never received anything. I could see on the website that the Parcel is in a Parcel shop, but it didnt give me an address where to pick the Parcel up from. I called Parcelforce numerous times, AUTOMATED SYSTEM. Don’t bother you won’t speak to a real person. I emailed, every email takes 3 Days to be answered too. My last hope was to call a Depot in Nottingham. Finally, I could speak to someone in PERSON. The lady told me the name of the Shop. Finally, after 2 weeks my dad has his Birthday present. Then I get an email from Parcelforce: Dear Nicole Please accept my apologies for any concern this posting may be causing. It appears that your parcel has been posted using our Global Value service which doesn't include any tracking facilities. For further information regarding deliveries to this destination please click here. If your parcel has not been delivered 30 days after posting, the sender can submit a claim by clicking here . If you need help with anything else please reply to this email or if you would prefer to speak to one of our advisors please call 03448 00 44 66. Calls are charged at national rates. Steve - Email Team So the guy at Parcelforce is telling me seriously he cant tell me where it is????When I phoned the Depot and they told me the adress? STAY away from this Company. Staff clearly dont want to do the job. No sorry no effort at all. That is NOT customer service. Thinking you can fob People off like that. Never again