On Thursday 17th October I sent a parcel express 24 so that it would reach its destination on 18th. I paid £24. On Friday the tracking was showing as still sitting in the hub so I started making phone calls to try and find out where my parcel was. I established that the parcel was actually still at the hub and would not be on a vehicle to the delivery depot until later that day and therefore would not be delivered until Monday. I was not happy at all and the Customer services representitive said she would email the manager of the delivery depot and tell him to upgrade it to a Saturday AM delivery. I informed the recipient to expect it Saturday morning. On Saturday the parcel was showing as sitting in the delivery depot so I was back on the phone. After many calls and speaking to people in Poole, Cormwall, Southhampton and South east London as the customer services system tripped me to the next available customer services person who was available nationally, we finall managed to get the lazy assed manager at the delivery deopt to look at his email, annd then he rang me to say the parcel was in a van on its way to the recipient. Result!! Well!!, that is just half of the story. The parcel contained good s for repair and the recipient completed those repairs over the weekend and OI sent him the shipping label to return by Parcelforce (why on earth I did that rather thatn another courier I really don't know.) The parcel was duly dropped at the post office at 9:30 on Monday 21st for delivery on 22nd. Here I am writing this on 22nd because according to the tracking the parcel has been despatched, and that is it!! nothing else!!. I have started the phonecalls to customer support again, asked for an explanation, for managers to call me back - Yep, you got it NOTHING, absolutely NOTHING!! Customer support is just a joke. This company is a joke. I should have learned my lesson with the first delivery. I don't know where my parcel is, no body will tell me. Tracking isn't updated and I think all I can actually be sure of is it isn't going to arrive today despite Parcelforce taking £24 off me and promising it would. I am absolutel fuming!!!