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Anonymous
I needed to send an urgent item to Canada and paid £45 for Next Day Global Express fully insured for £200 . The online service instructed me to download Customs forms to be completed and left in a plastic bag on outside of parcel for any inspections. The online service accepted the address and payment . The Post Office accepted the parcel .The one day service did not happen because the Parcel Force depot in the UK said that the wrong postal service had been used for the area and it should have been Global Priority. I asked for them just to add the necessary changes/stamp to that effect seeing as both services are the same cost of £45. But the Jobsworth company said the parcel needs to be returned to the sender and the Global Priority service purchased instead from the beginning. So now I will need to spend £90 in total instead for a parcel that weighs 500g. A new sticker was all that was needed. Also they had taken my phone number and e-mail address in case of any issues with the parcel and yet a day after the parcel was supposed to be delivered I had to find out myself using their tracking system that it hadnt even left the UK. Yes I totally agree with others that Parcel Force should be avoided at all costs. Use an international delivery service instead for highly important items if you need a guarantee they are going to be delivered in time or at all. I only used Parcel Force as it boasts of its amazing service.
5 years ago
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Parcelforce has a 1.2 average rating from 2,884 reviews

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