Driver lied about no one being in i had waited in all day my front door actually leads into my living room i was there from 8am till 6pm the next day i phoned customer service they said they would ring me back no one rang me back and still no one came to collect the parcel 2 days wasted on these cretins never again other courier companies text to say what time they will arrive parcelforce are stuck in the dark ages people keep using their services unaware at just how bad their service is i have never seen such bad reviews for a company they think they are untouchable because they are affiliated with the royal mail sooner or later if they don't get their act together they will go under