This has been an ongoing saga with Parcelforce for over 6 weeks. I received a letter requesting £22.0 customs/handling charges only for it not to arrive. Spoke to them over and over, went through complaints which are a joke. Eventually a customer service operator put it on parcel watch after it was discovered the package had mysteriously been given 2 tracking numbers. It was found, problem solved i thought. No, it now has a second lot of customs charges for over £50.0 and i have been told to take it up with customs. My question is, how can a package (value £30.0 that has customs duty paid on it, suddenly accrue another £50.0 charges. I have decided to back away, it pointless speaking to the customer service drones who basically make empty promises. I'm £70.0 down, but to continue chasing this is not good for my health. I will make sure everyone i know, learns how awful this company is, and i will never purchase from anyone who uses them again. I can only think that for a company to be this this terrible there must have employees that don't care from the top to the bottom.