I made an order for next day collection and postal of a large item and paid said amount needed. I have security cameras around my house and a ring doorbell. I checked the tracking for it to say they tried to collect but no one was in but I was in all day and the security cameras saw nothing no parceforce staff mamber. So I contacted to be passed left right and center and no one to know what was going on and for all of them to trie and squeeze out of trouble. For the Aldershot branch to tell me they went to the wrong house the one 4 doors down from me who I am friends with and they would have told the staff member I live 4 door up but no. Because they never went to that address either. Problem is they have no complaints procedure from what I can tell or they just won't take the formal complaint on board because they are lazy