Would give 0 stars if I could. Parcel Force can almost be considered a scam company as for 6 days they claimed to have attempted a delivery on my house when they didn't. No card left, no one recorded on my CCTV. Their customer service is atrocious, with the call handlers being openly rude towards customers as they know that there isn't much that we are able to do apart from waiting for the delivery and misleading the customers with transfer calls that are just excuses not to deal with the problem and put the customer back on hold. According to my mobile records, spent more than 3 hours since Monday attempting to deal with their inability of delivering a parcel in a ground flat in one of the most known road in Bow (Central East London)! Today, despite me calling them 5 times since 09:30 to ensure that the parcel was delivered, assure them that I was at home, giving them my contact details if any problems and landmarks to finding the house, they still failed to deliver the parcel to my address. At least, they drop it on the post office, 10 mins walking from my house and I could collect it from there (Parcel Force said for several times that they were unable to do it). On a previous instance, Parcel Force destroyed without any explanation a parcel sent from abroad, still waiting for the claim to be resolved as it was initially sent by another company abroad and given to Parcel Force care in the UK without the knowledge of the sender. From today, I will definitely be asking sellers what courier company they are using because I won't be ordering the item if it's delivered by Parcel Force. This is a shameful company that shouldn't be allowed to operate in the UK. Some regulators should definitely be having a close look into it.