My experience mirrors many of the other reviews. A parcel sent from Japan arrived in the UK two days later, only to be lost in my local parcelforce depot. Despite daily contact for the last week, the parcel remains missing. Yesterday I was assured that the parcel had been located and would be delivered today. When the tracking status wasn’t updated, I contacted the depot, only to find that this was a lie and the parcel was still missing. This has ruined Christmas for me. Their only suggestion was to contact the sender so that they could make a claim - this doesn’t help me! Parcelforce are by far the worst delivery company in the UK - avoid using them if at all possible. If I could score them a zero I would.