Zero stars for Parcelforce. I am shocked and sickened by this disgusting service in this day and age of technology. I’ve been in limbo all week. My parcel arrived from USA in good time, I was tracking its progress & yet it was held at the East London depo for over 2wks! I had to phone them myself to pay customs charge. If I didn’t look for my parcel I wouldn’t have any idea that it was sitting at the depo. After paying the customs fee I was told my parcel would be out next day for delivery, took time off work, no delivery! Tracking said attempted delivery made but that was a lie as I was here all day and no card was left, I spent ages waiting on phone to speak to someone again and was told it never left the depo. Arranged another delivery, took more time off work, again no delivery! Phone again waiting almost an hour on phone to speak to someone arranged another delivery. Still no joy. Tracking said there was a problem with address, I don’t know how this could be since they asked me to confirm my address every time I phoned. More lies! I managed to get through to someone again and they said it would be out for delivery Friday, took more time off, still no delivery. Phoned again and was told it came back to depo and that I’d have a Saturday delivery for sure. The girl I spoke to said she personally put it on the van. Waiting all morning, tracking said I should get delivery between 11-12 noon. It is now 12.55pm. No delivery. I called back before 12.30pm, waiting ages to speak to someone and I’ve just been cut off with a message saying the depo is now closed! I have no idea where my parcel is nor why they can’t make a simple delivery within london after it traveled all the way from USA. Avoid this company like the plaque, i will never order from anyone using Parcelforce again!