A friend sent an item over to me from the UK to the Netherlands by Parcelforce "Global Priority." I paid 61 pounds. I was told the parcel would be handled with care. In short, it arrived in three pieces. It was sturdy pottery which had clearly been dropped from a height really hard to break like it did. After mailing numerous photos in the claim process, I have now been calmly advised that my complaint is now "closed" as the sender needs to file the complaint. I will not ask my friend who went to a lot of trouble to send the item to me to make the complaint. How convenient for Parcelforce. These days intl delivery should be a piece of cake. The "service" was a sham and a waste of money. The post office is on its last legs and now we see why. I have learned my expensive lesson.