I would give 0 stars if possible. Had the most abysmal experience with Parcel Force. They delivered two separate parcels to a neighbouring address and logged a non-existent address on the tracking so I could not go and retrieve them. Spent weeks calling their customer service with a variety of non helpful advice (sending me to neighbouring businesses they thought the packages might have been delivered to) as well as multiple empty promises that the delivery man would go collect it and re-deliver and later that a manager would call me. In the end I lost two expensive purchase from abroad and had the absolute worst customer service experience imaginable. Would recommend never to use this service.