Avoid at all cost. Try other couriers. I need to send two packages back to China. One urgent and one less urgent, after comparing the quotes between ParcelForce and DHL. I chose the more expansive ParcelForce for my urgent package because of faster delivery promise. 5 days later, I sent out my less urgent package via DHL and surprisingly it arrived earlier. Both of my packages need custom clearance. DHL actively contacted my receiver to react as soon as possible. On the other hand, my ParcelForce package status was "Pending custom, no action required" for 2 weeks. I asked my receiver to contact custom and guess what, "They are waiting for ParcelForce's input". Apparently, they are NOT doing their job at all. After delaying for more than 2 weeks, I requested partial refund. It was initially agreed by their customer service department and then rejected by refund department. Nice play. It was my first experience with Parcelforce and definitely the last.