What a useless entity. They are there to provide a service. Nothing could be farther from the reality. On the face of things they provide everything a competent delivery service should. The reality is they are so so difficult to use. It’s like using windows 3.1 vs iOS. - No way of contacting to talk to someone. But you can start a useless online chat with someone who asks the same question 20 times and takes 15 mins to reply to each statement. - allows you to rebook a missed delivery but no options for leaving in a safe place - allows you the option to collect from a post office but will charge you extra - notifies you of a delivery but only after they have tried. Why not txt before then allow customer to re arrange like most competent delivery companies do! - has a track my parcel feature but rather than it being linked to a card through the door or a txt you receive you have to manually type in two pages of information to get in! Parcel force it’s time to modernise or you will find your competition make you obsolete!