Following same theme as previous reviews, I paid extra for the convenience of Parcelforce collecting the parcel from my house. I patiently waited in throughout the 3.5 hour collection window however no one showed up to collect my parcel. I checked Parcelforce's parcel tracking page only to find that the driver had noted "collection attempted - customer not available". I called Parcelforce up to find out what had happened and they confirmed via their own tracking that the driver had not attempted to collect the parcel. They patched me through to my local depot who informed me that they had contacted the driver and he would return to collect my parcel shortly. This didn't happen and as a result I'm going to have to drop the parcel off at my local depot. This is my first time using Parcelforce and I have to say i'm incredibly disappointed with their performance, I wish I'd read others reviews beforehand.