Two weeks ago I used Parcelforce to send an item that was extremely well packed (item was wrapped in bubblewrap then placed in two cardboard boxes and everything was secured with carry straps). I’m fairly certain parcelforce must have chucked the parcel off their van from some height as the item arrived to the customer broken into pieces. So I filed a claim for compensation, which I thought would be a straight forward process and what an absolutely horrible experience it was. Their claims website is the worst site I’ve ever used. They deliberately make the process as difficult and longwinded as possible in the hope that you will give up and won’t bother making a claim. The site constantly displays random error codes and I even tried multiple browsers but the errors kept appearing. I spent over an hour and a half entering all the requested details and uploading all the photos and documentation they insist on. Each and every photo has to be uploaded one at a time and a separate description entered for each. At one point their messaging system refused to work so I resorted to sending the most basic single sentence replies which made communication almost impossible. Fast forward to today and after all that effort, they sent me an email to say they have rejected my claim and won’t be paying any compensation as they don’t believe the damage occurred whilst the parcel was in their care! So not only is their customer service truly horrible, they are also quite happy to lie about damaging your parcel to get out of paying compensation. The entire claims experience is exhausting and it is all for nothing. When are companies like this going to realise that treating customers right is fundamental if they want repeat business. It goes without saying, I will never use their service again and I suggest you avoid them like the plague as when they damage or lose your parcel they will just make up a reason not to pay for it and you will have absolutely no recourse.