Parcel was not delivered as the road was closed. The pavements were not. Workmen were moving barriers to allow traffic down the road eg. deliveries. No message to say where my parcel was although I had received emails from them previously. Confusion as to where I should contact but eventually got hold of customer services. Wow, did the female at the end of the phone know she was customer services? She eventually told me my parcel was at a post office I had never heard of. No offer of redelivery. No nothing really. I eventually paid for a taxi to collect my identification, drive to another area, pick up my parcel and bring it to me. As we are in the middle of a pandemic and I am stuck indoors I would really have appreciated a tiny bit of interest from this terrible company. The parcel contained a month's supply of dog food and another parcel of dog food was lost by these clowns another time as they delivered it to a strange house in the next road along. Do not use this company! I was going to post a picture of my finger but don't like to offend anybody.