This company Parcelforce is appalling and totally unprofessional. I sent a parcel last November 2019 abroad. It never arrived. I telephoned several weeks later to check on the parcel because the recipient contacted me to say it hadn’t arrived. I was told it probably was held up in Customs and to phone back in a weeks time. The parcel still had not arrived 4weeks later so I was told to complete a Worldwide Claim form which I did. 2weeks later I received a letter stating I couldn’t claim because the parcel wasn’t sent Global Value. It WAS sent Global Value and I had sent the receipt. Complete shamble. I had to resend the Claim form because the original had disappeared !!! It is now March 2020, 4 months since my parcel was posted. Parcelforce has sent me a final settlement cheque which doesn’t even cover my loss parcel contents and postage. The customer service has been shocking. Time scale shocking. Everything about this company is shocking .A word of advice, if your parcel goes missing, don’t expect good service or your money back. I will never use Parcelforce ever again.
4 years ago
Parcelforce has a
1.2
average rating
from
2,883
reviews
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