Paid for 'express 24' for delivery of an urgent item, plus insurance. The parcel remained in the Post Office, where I'd dropped it off, for three days without collection by Parelforce. On the third day I returned to the Post Office, verified that the package was still sitting there, waiting to be picked up by Parcelforce and decided to cancel the risible 'express service' that Parcelforce purports to operate and paid again for it to be sent via Royal Mail, next day delivery. Parcelforce's website is diabolical and their customer service is practically non existent. You can't find a phone number that will reach a human - in typical fashion their automated voice mail greeting and Kafkaesque phone system refers you back to the website. I emailed and did not receive a reply for over 30 hours. So, I resorted to using their 'chat' function (when I finally found it) on the website and proceeded to suffer a long exchange to secure a refund. I now have to wait for up to 7 business days for my money back.