If I could give 0 stars I would. My mother tried to send me some MASKS from overseas so I could protect myself during this pandemic. And they did cost a lot to her. A package arrived in the UK very quickly and smoothly, and after a few days, I got a message from Parcel Force with a tracking number and delivery time. I work from home so I'm there 24/7, I saw a Parcel Force van through my window that day, however, I have no idea why but driver left without trying to deliver a parcel, or contacting me (they had my telephone number). I called Parcel Force and they only said that couldn't deliver my parcel (couldn't give a reason) and they would re-deliver the next day. Guess what, nothing happened, long story short, after many many calls, they said that my parcel is missing now somewhere in their depot and they cannot locate it (which I don't understand as the driver obviously had it at some point and I have a proof of that!). It's a very valuable parcel as it relates to my health, and they are keeping it in their depot! I think you can call it a THEFT?! I'm definitely not gonna leave it like that, I'll use every possible resource I have to make them responsible for it.