EVEN ONE STAR IS MUCH for this company.I can't believe this big company is that migiruble .. So the parcel witch is with full insurance and thay suppose to pay it back because is broken, smashed(one of the many) and I now how safety I wrap it up . This item cant be broken just like this I'm sure some one just threw it away or literally jump on it with PURPOSE have no idea why. .......I'm very disappointed and I don't even know how they still exist and who work in it. .. very unprofessional . Meny people around me are not happy too(meny of the parcels just disappear but you know better than me? And all this people witch complen it's not without a reason)Im stoping to use Parcelforce. Thay are many BETTER and CHEAPER companys .People if you want professional service for a speciality delivery DO NOT USE THAM ! FOR ME this is NOT correct ,FEAR ,,company,, ..just problems,headache very slow working progress 90% of the items I send by tham the clients reserve with demege and I do protect the items very well before sending very very well. Its literally impossible to be broken or damaged but thay still manage to do it . What a magician's. SHAME!