DO NOT TAKE THEIR COMPENSATION - IT'S A SCAM. I have been mis-sold a financial product. I was sold compensation cover for Parcelforce which is useless. This was for an item clearly labelled as fragile. The product turned up damaged, requiring repair. I have waited over 1 month for compensation to which I am consistently told that the addressee must fill out a form despite evidence of the damaged item being provided. The addressee is not engaging in the process and they have no other way to process my compensation. This is not detailed in their terms so currently, they are in breach of contract. Appaling customer service.