One star is one to many. I would have preferred to leave a no star review. The sender of my parcel paid the extra for Saturday delivery. First thing on Saturday the tracking reads "Prepared for delivery" and it stay like that all day. No parcel delivered. Then once the depot (Ipswich) has closed for the day so I cannot phone them, the tracking mysteriously changes to "Delivered at 10.00 hrs and signed for by me ! Someone just cleared up the mess before going into the bank holiday weekend by putting in a false tracking message to pretend that the Saturday delivery had been fulfilled. An utter disgrace and abuse of the tracking system to cover up for appalling service. Every other carrier is successfully coping with Covid 19 and delivering on their obligations so that excuse will not wash. Any company that attracts only 4% customer recommendation does not deserve to stay in business and frankly the sooner it folds the better, at least then there won't be any danger of any suppliers making the mistake of using them. An embarrassment to our country. Use a German courier if you can and that is hard for me to say. Furious.