Absolutely terrible service. I only chose parcelforce as it was the one Amazon said I had to use for a return. Waited in all day for parcel to be collected, no one showed up. Customer service rep on live chat couldn’t offer any excuse as to why there was a no show. Could also not offer a discount, compensation or any sort of guarantee for another collection. Next collection date is now not for another 5 day’s. Again with no guarantee and just told if it doesn’t turn up “we will just rebook again” If I didn’t have to use them because of amazon I would avoid like the plague. Terrible.