Appalling. There was no house number from the sender so they just put a ‘1’ as a house number (I rang them to ask why my parcel had not been delivered, told them it was a different no and was assured that they would change the house number). Happen to be friends with No 1 so checked with them when it wasn’t delivered for 2 days despite being told it was “out for delivery”. No parcel, no card, no doorbell ring. So I rang Parcelforce in Gloucester who then tell me 6 days after the initial enquiry that they can’t change the house number (even though they had arbitrarily chosen number 1 rather than asking the sender!) Never rang back when they said they would. Appalling service. Absolute farce.