I sent a parcel out on 13th June 2020 it got as far as despatch depot and that's where it stayed, it was never delivered ,I have opened a claim as yet still not resolved ,they refuse to accept proof of value which was £360 ,I have sent proof via screen shots but because this has taken so long I had to issue a refund to customer so all photo's show that the customer was issued a refund of £360 so they keep refusing to take my claim any further. I am unable to contact parcelforce by phone as they have removed phone numbers for the claims department I can only assume due to the amount of claims they are receiving ,so all contact has to be made by e-mail ,if you ring and get through to customer service all they tell you is they can't help you and tell you to ring the claims phone number even the live talk feature on the web site doesn't work so this has been going on now for 6 weeks and still no nearer to resolving my claim, my advise to anyone is to not use this company they are shocking ,not sure how they got an award for customer service for 2020.