Do not choose this company! I am expecting a parcel from abroad which has been confirmed to have arrived already in the UK however when I go to the tracking option it is still not even marked as arrived. So apparently it is stuck in a warwhouse and all this information I know only because I finally contacted the sender company abroad! When I tried to speak with parcelforce all their employees seem utterly disinterested in helping and trying to find where it is. They just keep repeating the same sentence to try and call again! As if I haven't tried already. The worst part is that I know the parcel is here somewhere but the courier company that is suppose to deliver it doesn't know where it is! Absolute joke. I have to admit I doubt the authenticity of thier 2020 award since it seems to me that is made up to cover for their complete disorganization. It also looks like they are taking advantage of these hard times to dismiss people and not to do their job properly!