You fill out a form online and the reply is generic and vague as to your parcel query. If by some chance you get to speak with a staff member they sound bored and monotone in their communication. We are all under pressure during this strange time and having to deal with unique and confusing situations but does Parcelforce Customer Services have to be so dreadfully poor and inadequate in their replies? I sent my parcel out via Post Office last Monday 20th and am at a loss still as to where it is in their system. The staff member I spoke to sounded completely disinterested, I am not even convinced they are going to start a search for my parcel. If I managed my own workload as Parcelforce manage theirs I doubt I would still have a job. I never want to use their services again.