Working with Parcelforce is a complete nightmare. They consistently trash our orders, fail to deliver and then refuse compensation using any excuse to not even refund the postage. We have regular situations where our deliveries are smashed by parcelforce and we have to send replacements out which are charged for again. In our latest cases, we have 2 separate parcels to Sweden. The first was undelivered, so I asked them what was happening. They gave me a number in Sweden to call, so I said no, my contract was with them. They promptly sent me a set of questions the answers to which are all in the consignment details. I have no idea when I will get my parcel back. The second parcel has not left the UK and has already been smashed. I then received an email asking what I wanted to do. The parcel contained expensive wine , packed in airsacs, so of course I want it back. I cannot send out a replacement as I have no idea until I receive it what is broken and what I have available. Again a stupid inane email, which could have assisted but did not. A third parcel went to France, was undelivered, and then after a month returned to be with part of the contents broken. This was never mentioned before, but because the contents were liquid, and something was broken there was no way to claim compensation. Maybe the contents got broken so compensation would not be paid. You cannot speak to anybody, their responses are written by juniors with a script and they are possibly the worst company we have ever dealt with.