Parcelforce is not set up to deal with the delivery time scales they Claim they provide. Let me give you an example, I used DHL when I brought an item from America. It cost me £37 for a 3-5 day delivery to England. It got picked up on the Monday, by Tuesday it was going through customs and they sent me an email link where I could pay the import tax in advance to stop any delays. I did this and by Wednesday morning I had my parcel. Excellent service from DHL!! Another item I brought coming from America I had to use usps which cost $67 express delivery (fastest international shipping) 3-5 days. I thought well they must be the same as ups but I was wrong. Ups are a completely different company and when usps deliver to England it gets handed to parcelforce. Now In America the shipping was going well from usps, picked up moved from facility to facility then left America in 3 days from being picked up. When the package got to the uk it was processed through Heathrow then sent to Coventry customs where parcelforce took over. It has already been 5 days processing through customs. They will eventually raise the charges and send me a letter, from experience this will probably take another 7-10 days. Once i go to parcelforce in Plymouth I will then be able to pay the charges and pick it up. They should not be offering services they are sold as 3-5 days and actually take 28+ days. I have experienced this 5+ times with parcelforce and it’s always the same, they also have “lost” two of the five parcels and eventually found them when I’ve put in a complaint, both of those packages took over 6 weeks to be delivered. Most unprofessional, unhelpful and worst organised company I have ever experienced, Try to avoid at any cost unless you like being lied to, overcharged and potentially loosing an expensive item.